- How do I place an order?
You can browse our products by visiting our website, theurbanperch.com. Select the items you wish to purchase, add them to your cart, and then follow the instructions to complete the checkout process.
- Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible via email or phone. We will do our best to accommodate your request, but please note that once the order has been processed, it may not be possible to change or cancel it.
- What payment methods are available?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. You will see the available payment options at checkout.
- When will I receive my order?
Order processing time is typically 1-3 business days. The exact shipping time depends on your location and the shipping method you choose. You will be able to see the estimated shipping time at checkout.
- How do I track my order?
Once your order has shipped, we will send you a confirmation email, including tracking information. You can use this tracking number to check the shipping status of your order on the shipping company’s website. 6. Can I return my order?
Yes, we offer a return policy. You can request a return within 30 days of receiving the item. Please ensure the item is unused, undamaged, and in its original packaging. For detailed return procedures, please visit our return policy page on our website.
- How do I contact customer service?
For any questions or assistance, please contact our customer service team using the following methods:
Email: [email protected]
Phone: 662-909-0597
We will respond to your inquiry as soon as possible.
- Where can I find more information about our products?
You can browse detailed descriptions, specifications, and customer reviews for each product on our website. If you have specific questions about a particular product, please feel free to contact us.
- Do you offer international shipping?
Currently, we only offer shipping within the United States. For international shipping needs, please check our official website for updated information.
- How do I subscribe to your newsletter?
You can find the option to subscribe to our newsletter on our website homepage. After entering your email address, you will receive information about promotions, product launches, and special offers.
If you have any further questions, please feel free to contact us; we’d be happy to assist you!