We value customer satisfaction, and if you are not satisfied with your purchase, we offer a flexible refund policy. Here are our refund terms:
- Refund Eligibility
If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the product. Refunds are available if:
The product is unused and in its original packaging.
The product was not damaged during shipping.
- Refund Request Process
To request a refund, please follow these steps:
Contact Customer Service: Please contact us by email or phone to inform us that you wish to request a refund. Our customer service team will provide you with further guidance.
Return the Product: Return the product with its original packaging and all accompanying items, ensuring it is intact. Please use a trackable shipping method.
Return Address:
THE URBAN NEST LLC
3324 OAKLEIGH CIR
OCEAN SPRINGS, MS 39564-5862
- Refund Processing Time
Once we receive the returned product and confirm that it meets the refund criteria, we will process the refund within 5-7 business days. Refunds will be returned to your original payment method. - Shipping Costs Return shipping costs will be borne by the customer unless the item is defective or incorrectly shipped. Please note that we are not responsible for the return process; if the package is lost or damaged in transit, you will need to contact the shipping company to file a claim.
- Special Circumstances For items that cannot be returned, please carefully confirm before purchasing. If you have any questions, please feel free to contact our customer service team.
- Contact Information If you have any questions about your refund application or the process, please contact us using the following methods:
Email: [email protected]
Phone: 662-909-0597
Thank you for choosing THE URBAN NEST LLC. We look forward to providing you with better service!